Honest JACK1T Review: MUST-READ Before Buying Their Outerwear
JACK1T is an outerwear brand founded by creative director James Holder (co-founder of fashion brand Superdry). Their products range from down and leather jackets to wool-rich peacoats, and they are made in small quantities…so, it’s unlikely everyone will have the same jacket or coat as you!
Their coats are quite expensive. The one I have above is easily the most expensive piece of outerwear I own. I’ve seen a lot of comments on their Facebook posts asking why a coat that is made with faux fur (NOT real fur) is so expensive. (All “fur” used on their coats is faux, not real.)
Are these coats ACTUALLY worth their high price tags? This post is explaining in detail what I think of the prices, the overall quality, fit, style and warmth of my JACK1T parka with faux fur. I’m also touching on some shady AF business practices that I, unfortunately, experienced with them at the end of this post. I highly recommend reading that last part before making a purchase from JACK1T.
I hope this post will help you in making your JACK1T purchasing decision, and as always, I’m happy to answer any questions in the comments!
- Click here to shop JACK1T.
My Honest Review of JACK1T Outerwear – Quality, Price, Style & Fit
*Please read my experience with their business practices at the end before purchasing! The parka I have has a nylon shell and is filled with down. It protects against the wind and snow and the large faux fur hood is fantastic for protecting my head and face from the elements. (I hate wearing hats, so having a good hood is a must for me.) I LOVE that this hood doesn’t blow down either. It stays right on my head, thanks to how high the zipper goes.
It’s very warm. The day I took these pictures was well below freezing. It also became windy and very snowy. This coat kept the wind out and kept me warm with no issues.
The true test will be, of course, once I’ve had this coat for a decade. Will it still be in good shape then? I do honestly think this coat will look great for years to come. The fabric is durable and high-quality. It’s also THICK. This isn’t a coat where if you brush against something, it’s going to easily be torn. (My husband’s fancy-schmancy Arc’teryx coat ripped within months of him getting it after he brushed against a fence, that’s why I mention this.)
I really like the pockets on this coat as well. The side pockets are great for keeping my hands warm, but the utility pockets are good places to store phones, keys, wallets, etc. without having to worry about them falling out.
- Click here to shop my coat.
Update as of March 2022: I have now used this coat for 2 years and wanted to update this post to let you know that the coat is holding up very well. There are no signs of wear, it looks great, and it’s been keeping me toasty warm for the last 2 winters. Below, is a photo from last weekend where I did a “snowga” class in this coat in below freezing temps.
Given that I live in Wisconsin, and spent a couple of years living in Russia, I have quite the winter coat collection. I’ve tested a wide variety of outwear that is both stylish and performance.
When I was living in Russia, I was also on a mission to find a coat exactly like this one. In Russia, fur coats are the norm and Moscow is a high-fashion city. I wanted a quality coat that would help me blend in and keep me warm too! Now, this was more difficult than I thought it would be. This is because the quality coats I was finding in Russia also used real fur…and I didn’t want real fur. Then, the ones that had faux fur looked SO cheap.
This one by JACK1T would have been absolutely perfect! The faux fur looks very luxurious, and unless you’re standing very close to it, you wouldn’t realize it’s fake. It would have been the perfect coat for me in Moscow, but alas, it will have to help me through some Wisconsin winters now.
- Click here to shop my coat.
I am a big fan of how versatile this parka is. This is a piece of outerwear that I can wear skiing or snowshoeing, but also wear out to a nice restaurant.
I do understand that the big fur hood is a bit much for some people. The fur part is detachable, however, I do kind of think that’s the whole point of getting this coat. The hood is what makes it unique and so luxurious looking, in my opinion.
If you’re not a fan of the over-the-top hood, though, JACK1T does have coats without that are also less expensive as a result. *But please read my experience with their business practices at the end before purchasing!
Their site has a handy little size quiz that helps you determine what size is your “perfect” size for each piece of outerwear, based on your measurements, height, weight and overall fit preference. It was spot on for me. I like my coats to be more fitted. However, if you prefer your outerwear to be on the looser side – I would advise sizing up. (You can also enter that preference in the size quiz, though!)
- Click here to shop my coat.
Is this JACK1T Coat Worth the Price?
JACK1T is expensive. There is no way around that. These coats are high-quality, though, and they’re the type of outwear that can be worn in a variety of situations. I don’t think it will be difficult at all to get my money’s worth out of this one. *But please read my experience with their business practices at the end before purchasing!
My husband is an Arc’teryx snob (as I mentioned above) and has a couple of different jackets from them. Arc’teryx is a great brand, don’t get me wrong, but if I were to get a similar coat like the one I have from JACK1T from Arc’teryx, it would be double the price. So, with that in mind, I do think the prices are fair in comparison.
- Click here to shop my coat.
My experience with shipping to the US was also fantastic with JACK1T. I received this coat within 2 days of ordering it even though I am based in the US and it came from London. The packaging is also impressive as well.
Honest Experience with JACK1T Business Practices
I am 100% in love with my coat and its quality. However, JACK1T’s business practices are super sketchy…
A little background..
This blog is how I make a living. Usually, brands pay me to feature their products on here. JACK1T did send me this coat free of charge and asked that I join their affiliate program as a means of earning compensation through them, instead of paying me to feature the coat here. (What that means is, every time some clicks a link in this article and makes a purchase, I would get a small percentage of that sale.)
I was OK with forgoing payment and instead joining an affiliate program, as this can be a great way to make new relationships with companies, and I get more control over the content I publish.
However, within days of me (and many other bloggers and Instagrammers) publishing their content, JACK1T shut down their affiliate program, meaning we get nothing for our work with them. They had flat-out lied to us about this campaign!
They also won’t respond to my emails.
What this means for customers…
I know that most of the people reading this could care less that some bloggers and Instagrammers got duped out of a paycheck. BUT, my past experience with companies that treat people like this (that they are supposed to be in business with) is:
- These types of companies are likely NOT going to stand behind their products and customer service is not going to be helpful. You have a shipping issue or a defective product? HA! Good luck with that!
- There are some recent Trustpilot reviews and also Facebook reviews that mention the lack of customer service too. (So, I might be onto something.)
I’ve noticed this next point even with good companies when they suddenly close an affiliate program and don’t respond to emails…
- They might be on the brink of going out of business.
Now, JACK1T’s marketing department could all just be a bunch of scoundrels, and they’re not going out of business and your customer service might be fine. But I did think it was worth mentioning.
Bottom Line – Should You Buy From JACK1T?
The quality of my JACK1T coat is amazing, and it is SO beautiful. I absolutely love the coat. However, this company really leaves a bad taste in my mouth. When you buy this expensive of a product, you want to know that the company is ethically sound and also PAYING THEIR BILLS if they’re charging hundreds and hundreds of dollars for their products.
If you want to buy a JACK1t coat, I would recommend using a credit card that you know will reimburse you if you don’t receive your product or if you receive a defective product. I am not confident JACK1T would stand behind their product if you run into any of these issues.
- Click here for the JACK1T website.
I’m happy to answer any questions anyone has about JACK1T in the comments at the end of the post!
JACK1T gave me this coat to feature on my blog. They are not paying me for this post, though. I wrote this review post because I thought my readers would be interested in learning more about this brand.
Based on that English, you shouldn’t be writing anything at all xD
Brilliant, thank you so much ??
Do you think their jackets would be suitable for skiing? Thanks
Yes! At least the jacket I have would be great for skiing – they’re super warm. However, I would consider sizing up if you want to use it for skiing, just so you have greater range of motion. The jacket I have is quite fitted and would work better one size bigger if I was going to be active while wearing it.
I love the Jack1t coats and jackets but I’m really against a company using down in their products. People really want sustainable and ethically sourced products that aren’t a by product from an animal. I did email them and ask if they would be selling products without down and all they said was wait and see next year. So yeh I’m not holding my breath!!
If you’re looking for sustainable/ethical outerwear – I highly recommend United by Blue. I have had their Bison jacket for a few years now and like it just as well as my JACK1T.
Hi, could you tell me what size is your parka? To be honest I checked their size guide and I’m typical M size, however on their website it shows me I need XL…
If you could help me with the answer that would be great. Thanks
Hi! My parka is a size medium – which is my usual size in other brands. This coat is plenty warm, so I don’t feel the need to wear bulky layers under it. That being said, if you are planning to wear heavy layers under it, I would recommend sizing up one size, as it is rather fitted.
I’ve just received my jacket it’s a parka like yours and it’s beautiful ? fantastic quality so I’m very happy
Worth noting that after I’d ordered it I realised that having signed up to their site I’d get 10% off first order I contacted customer services to ask if they’d do it retrospectively… got a reply next day confirming that they would .. all to the good so far .. I’m awaiting confirmation of the discount application but either way this is much nicer than Canada goose and Parka London so I’m really pleased
No need for a chunky jumper under it either as it’s so warm
Your post was really helpful.. Thanks so much
That is awesome! I’m glad to hear your parka is great quality too and that their customer service is improving. I definitely don’t feel the need to wear a chunky jumper under mine either – it’s the warmest jacket I own by far. Thank you so much for reading and for the comment!
You ever shoul be even paid for something like writing a blog. Nobody should. So if you want to write about fashin. Buy something in shop like normal people and prepare to be treated as normla people.
Thanks for the feedback! Duly noted.
I don’t give a rat’s ass if the company are a bunch of charlatans as long as they produce a great product and don’t hurt the environment I’m good I think bloggers are absolutely pathetic I wouldn’t pay you anything either
Thank you for reading and for the feedback! That’s an interesting perspective, given you read this blog post in its entirety.
Good article, honest, I appreciate that because so many people are writing fake reviews these days. I ordered 2 weeks ago and didn’t get any notifications, and finally after posting on their Facebook account, I got their attention (wouldn’t want to loose potential sales from other Facebook users who see their ad), and the product finally shipped (or at least DHL is telling me it did). Keeping my fingers crossed. I ordered the leather jackets, and honestly $100 for a $500 leather jacket is a fire sale, so I’m either expecting FAKE leather for that price, or cheap quality at best.
I really appreciate you reading my post and for the feedback. Thank you! I’m sorry to hear you had issues as well. That is good to know about posting to their Facebook, though. If you don’t mind – let me know how the quality is. I’m super curious. My coat is fantastic quality and really think it’s worth the price… but goodness gracious their customer service is awful.
I was thinking that they where going out of business as well i never saw them advertised on my ig feed until the last couple days and i went to there website and they have items 50% off some even 80% which lead me to believe that they are having a fire sale
I don’t know this for sure, of course, but all signs are kind of pointing that way. It is nice, though, if you want to get a great quality coat for a reduced price! You’ll just have to cross your fingers, though, that it arrives and you ordered the correct size… as customer service is pretty nonexistent.