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10 Major Fashion Brands People Avoid Due To Their Frustrating Return Policies

Returns are an inevitable part of the shopping experience, but for some brands, their frustrating return policies can cause major headaches for customers. Lately, on a digital forum, hordes of individuals have been airing their grievances about diverse brands and their unbending protocols.

1. Aritzia

East Rutherford, NJ, USA - August 16, 2022: An Aritzia store at the American Dream mall in East Rutherford, NJ, USA. Aritzia Inc. is a Canadian women's fashion brand.
Editorial credit: JHVEPhoto / Shutterstock.com

A single discontented soul spilled the beans about their irritating encounter with the chic apparel label Aritzia – a brand they adore for its fashion-forward garments yet abhor for its stringent return policies. Despite taking a chance and splurging on $500 worth of clothes, the user found nothing fit and couldn’t return any of it. The items have been gathering dust in a box, annoying every time they glimpse it.

2. Lands’ End

Lands' End Store Exterior in Fairfax, VA, USA, October 29, 2022
Editorial credit: refrina / Shutterstock.com

According to the second user, they had a less-than-satisfactory experience with Lands End. After returning their items through the mail, they noticed their refund needed to be longer by about $10. Despite being informed of a $6.95 processing fee deduction, they felt there were still unexplained charges. After emailing customer service, they were given a vague explanation for the missing money. The user pressed on, demanding the rest of their refund, and ultimately received it.

3. Max Mara

BELGRADE, SERBIA - APRIL 29, 2018: Max Mara logo on their main shop in Serbia. MaxMara Max Mara is an Italian fashion business marketing up-market ready to wear clothing
Editorial credit: BalkansCat / Shutterstock.com

An exasperated user bared their soul about the vexing ordeal they faced with the return policy of Max Mara. They had purchased a $2000 coat, only to discover a 7-day exchange period with no returns.

To make matters worse, each store had separate inventory, making it impossible to bring pieces from other stores, and store credit couldn’t be spent online. Additionally, store credit could only be spent on the specific store where the item was originally purchased and had an expiration date.

4. Uniqlo

Jan 31, 2020 Milpitas / CA / USA - Uniqlo store in a South San Francisco Bay area mall; Uniqlo Co., Ltd is a Japanese casual wear designer, manufacturer and retailer
Editorial credit: Sundry Photography / Shutterstock.com

It has been noted that Uniqlo’s return policy has undergone a modification that precludes the possibility of returning online purchases at physical stores, as per a recent inscription by an individual. Instead, customers can only exchange the items for a different color or size of the same product. This new policy has frustrated some customers and restricted their options for returning or exchanging items.

5. Maje

Houston, Texas, USA - February 25, 2022: Maje store in a shopping mall. Maje is a Paris-based clothing brand.
Editorial credit: JHVEPhoto / Shutterstock.com

Somebody expressed frustration with Maje’s return policy, stating that they received the wrong size and tried to return or exchange it. However, the customer received no response to their emails or phone calls, leaving them feeling like Maje’s customer service could have been better.

6. Baltic Born

Beauty young girl outdoors enjoying nature. Fashion young woman in floral dress and stylish hat in meadow with copy space
Editorial credit: Max kegfire / Shutterstock.com

A wedding attendee divulged their encounter with Baltic Born, a label they contemplated for their attire for the special occasion. However, after reading their return policy, which only offers store credit in exchange for returned items, the shopper decided against making a purchase. Not wanting to commit to spending over $100 without the option of a full refund, they chose to shop elsewhere for their dress.

7. Lucy and Yak

Photo of unsatisfied angry lady wear bright clothes disappointed bad behavior results isolated on purple color background
Editorial credit: Roman Samborskyi / Shutterstock.com

Somebody shared their unpleasant experience with returning items to Lucy and Yak. The person had returned their items three months prior but still needed to receive a refund.

Despite sending three emails, the user has yet to receive a response from the company. This lack of communication left the customer disappointed and disappointed by the company’s poor customer service.

8. Wrangler

LEIPZIG, GERMANY - MAY 9, 2018: Wrangler store sign in Leipzig, Germany. Wrangler is an American brand of jeans owned by Kontoor Brands.
Editorial credit: Tupungato / Shutterstock.com

A person conveyed their exasperation with Wrangler’s refund regulations, citing that they were subjected to shipping and return shipping fees and a $7 restocking surcharge. The person felt the process was a waste of money, as they spent $20 to try on a pair of pants. They found the policy to be unfair and not worth the hassle.

9. Unique Vintage

Unique Vintage "Catch of the Day" Dress
Unique Vintage “Catch of the Day” Dress

The frustration of paying for returns is familiar, but Unique Vintage has taken it to the next level by charging for returns. One user shared their experience with the brand, stating they were disappointed that they had to pay for return shipping and a $7 restocking fee.

10. Sephora

SINGAPORE - APR 22, 2018 : Sephora make up and perfume store in Marina Bay Sands Shopping Mall, Singapore. Sephora is a French chain of cosmetics stores founded in 1969.
Editorial credit: TY Lim / Shutterstock.com

A final user commented that Sephora’s return policy could be tricky to navigate. If you order something online and want to return it in person, go to a stand-alone Sephora store, not Sephora inside a JC Penney. This user learned this the hard way, which can be frustrating for customers who prefer to handle returns in person.

Source: Reddit

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Beautiful caucasian teenager girl holding stack of folded jeans with angry face, negative sign showing dislike with thumbs down, rejection concept
Editorial credit: Krakenimages.com / Shutterstock.com

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Lindsey of Have Clothes, Will Travel wearing a Shein maxi skirt.
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Dissatisfied young brunette woman wearing white tank top over white studio background purses lips and has unhappy expression looks away stands offended. Depressed frustrated model.
Editorial credit: Jihan Nafiaa Zahri / Shutterstock.com

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10 Garments Women Were Afraid To Wear and Now Can’t Live Without

Photo credit: Canva.com
Photo credit: Canva.com

Recently, users have confessed their fears and hesitation towards certain garments, which have become their go-to for everyday wear.

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